Return window
You can request a return or exchange within 7 days of delivery. Requests made after 7 days can’t be accepted.
Eligibility
- The item must be unworn, undamaged and in the condition you received it.
- It must be returned in its original Calissa packaging, with all tags and inserts.
- Proof of purchase (your order number) is required.
Non-returnable items
- Earrings, for hygiene reasons (unless they arrive damaged or defective).
- Personalised or customised pieces.
- Items bought on sale or with a promotional discount.
Damaged or incorrect items
If your order arrives damaged, defective or isn’t what you ordered, email us within 48 hours of delivery with your order number and a clear unboxing video or photos. We’ll arrange a replacement or full refund at no extra cost.
How to request a return
- Email calissa.jewellery@gmail.com with your order number, the item(s) you’d like to return, and the reason.
- Once your request is approved, we’ll share the return address and instructions.
- Pack the item securely in its original packaging and ship it back to us.
Refunds
After we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds go back to your original payment method within 5–7 business days. Original shipping charges are non-refundable, and return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.
Exchanges
Want a different piece instead? Mention it in your return email and we’ll help you exchange it, subject to availability.